Customer Service Training that Leads to Strong Referrals
Satisfied customers leave your business every day. Loyal customers never leave. Sales and service team members will create loyalty through exceptional service that is consistently delivered. Learn specific techniques on how to deliver on what customers value most to create loyalty.
Create and Retain Loyal Customers
Satisfied customers are neutral when it comes to loyalty. They are not actively looking elsewhere but should a competitor approach, they will listen. Extremely satisfied customers will not listen because they are loyal.
Research shows that extremely satisfied customers are loyal and loyal customers openly refer colleagues and those in their personal network. Referrals have the greatest closing rate.
Creating predictable customer interactions that exceed expectations lead to repeat purchases. They will also look for expanded opportunities to work with the company to whom they are loyal.
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What Our Clients Are Saying
“ Value of the Interaction, which has gone from 39.72% before DDS training to 73.65%. That’s significant.
– Victoria Carter, VP, Contact Centers, Operations & Technology